The People Side
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Support with Implementation, Survey Administration, Optimization, and Best Practices.
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Culture Amp Setup, Administration, & Optimization
Systems Review & Best Practices
The Feedback Loop
Design, Collection, and Analysis
Bias Towards Meaningful Action
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Employee Handbook & Policy Creation
Workplace Harassment Investigations
Exempt vs. Non-Exempt Classification and/or Transitions
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HRIS Implementation
Payroll Administration
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Benefits Administration & Open Enrollment
Benefits Package Restructuring
External Partner Management (PEO, 401k, Transit, etc.)
Compensation Analysis/Review
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The Employee Experience
Hiring & Onboarding
Separations, Reductions, & Leaves
Performance Management
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Strategy Development & Rollout Planning
Communications Planning
Overcoming Employee Resistance & Getting Buy-In
The Customer Side
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Founding Team Management
Team Communications Playbooks
Customer Journey Mapping
Compensation Planning & Launch
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Renewals Process & Structure
Churn Analysis
Systems & Process Review
Forecasting Model
Expansion, Upsell, & Cross-sell Motions
Pipeline Building
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KPI & Success Metrics Creation
Recruiting/Hiring Best Practices
Role Competency Framework
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Interim Leadership (CS/CX/Sales/AM/Support)
Startup Advisement/Board Member
Change Management
Employee Coaching & Development
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Managing Through Growth
Organizational Restructuring
Communications Planning
Leading With Empathy
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Account Management
Renewals Management
Customer Success
Customer Support