The People Side

  • Support with Implementation, Survey Administration, Optimization, and Best Practices.

  • Culture Amp Setup, Administration, & Optimization

    Systems Review & Best Practices

    The Feedback Loop

    Design, Collection, and Analysis

    Bias Towards Meaningful Action

  • Employee Handbook & Policy Creation

    Workplace Harassment Investigations

    Exempt vs. Non-Exempt Classification and/or Transitions

  • HRIS Implementation

    Payroll Administration

  • Benefits Administration & Open Enrollment

    Benefits Package Restructuring

    External Partner Management (PEO, 401k, Transit, etc.)

    Compensation Analysis/Review

  • The Employee Experience

    Hiring & Onboarding

    Separations, Reductions, & Leaves

    Performance Management

  • Strategy Development & Rollout Planning

    Communications Planning

    Overcoming Employee Resistance & Getting Buy-In

The Customer Side

  • Founding Team Management

    Team Communications Playbooks

    Customer Journey Mapping

    Compensation Planning & Launch

  • Renewals Process & Structure

    Churn Analysis

    Systems & Process Review

    Forecasting Model

    Expansion, Upsell, & Cross-sell Motions

    Pipeline Building

  • KPI & Success Metrics Creation

    Recruiting/Hiring Best Practices

    Role Competency Framework

  • Interim Leadership (CS/CX/Sales/AM/Support)

    Startup Advisement/Board Member

    Change Management

    Employee Coaching & Development

  • Managing Through Growth

    Organizational Restructuring

    Communications Planning

    Leading With Empathy

  • Account Management

    Renewals Management

    Customer Success

    Customer Support